Cancellation(/Revocation) Policy

Returns / cancellations

You have the right to cancel this contract within fourteen days without giving any reason. (However, there is no right of withdrawal for goods that have been made to your specification.)

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have/has taken possession of the goods;

To exercise your right of withdrawal, you must inform us [MyDesignPartner e.U., Peter Nielsen, Meiselstrasse 71/25, A-1140 Vienna, +4367762417770, [email protected]] by means of a clear statement (e.g. an e-mail or a letter sent by post) of your decision to cancel your purchase. If you wish, you can use the attached sample cancellation form found below.

To comply with the cancellation period, it is sufficient that you send us the notification of the cancellation before the end of the cancellation period.

Consequences of the cancellation / what happens next

If you cancel this contract, we must refund all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from the fact that you may have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your cancellation of this contract.

You are only liable for a loss in value of the goods if this loss can be attributed to improper handling of the goods before they are returned to us. If at all possible, please send us the goods in the original packaging as you received them.

For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; you will not be charged any fees by us for this repayment.

We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract.

The deadline is met if you send the goods before the expiry of the deadline of fourteen days. You are required to bear the costs of returning the goods.

Cancellation form

(If you want to cancel the contract, you can fill out this form and send it back to us.)

To:
 MyDesignPartner e.U., Peter Nielsen, Meiselstrasse 71/25, A-1140 Vienna, +4367762417770, [email protected]

I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods:
 
 

- Ordered on (*)/received on (*) dd.mm.yyyy
 
 

- Name of the buyer(s):
 
 

- Address of the buyer(s):

- Signature of the buyer(s) (only in case of paper communication)
 
 

- Date:
 

(*) Delete where inapplicable.